FAQ


Q: How long is shipping?

5-7 Business days. 

Q: Is local pickup available? (Arlington Area)

Yes email oshalaformula@gmail.com for more information.

Q: The Relief Body Ointment, can it only be used for eczema?

Great question! No our ointment can be used on all skin types but works amazing for people with Eczema, dry and sensitive skin. Also children and diabetic safe. If you suffer from dry and cracked feet this product works MIRACLES. Go read the testimonies {reviews}. 

Q: May I exchange or refund products?

Every order is final sale due to the nature of our products.

Q: May I change or cancel my order?

Every order is final.

Q: I gave an incorrect address, am I eligible for a refund?

No refunds are given. *Please make sure your address is correct before submitting*

Q: My package was stolen, am I eligible for a new product or refund?

No refund. Unfortunately we are not responsible for lost, stolen or damaged packages. Once your package has left our presence it is in the carrier possession. We will try our best to guarantee your package is safe and secure before leaving our facility.